Payments

View Payments

A listing of all payments made can be viewed from the Payments menu. This includes both Regular Invoice payments and Prepay applied towards the account.

Use the Search field to search by Payment #, Reference #, or payment Type (Regular, Prepay or Budget). Using the Search field filters the data down by matching results.

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Filter the data further by using the Date Range filters to display results for payments with a payment date within the selected date range. The Date Range filter can be utilized in conjunction with the Search feature.

Select the Calendar icon on the filter and choose a date from the calendar that displays. Or, select in the Date Range fields and key in the desired start and end dates. Choose Apply Filters when finished.

The filters selected display below the Filters button.

Make a Net Due Balance Payment

  1. Select Make a Payment at the top of the screen, choose Net Due Balance, and select Continue.
  2. Invoices Due on or Before a selected date display with the option to view or download a PDF. Invoices Due After today's date display in the middle of the page.
  3. Balances Due By Month can reviewed as a bar graph or pie chart for the last six months.
  4. Review the Regular Balance, Unapplied Credit, Net Due, and Scheduled Payments amounts on the right. Choose Pay Statement Balance, Pay Off Balance, Select Invoices, or Enter Amount to determine the amount of the payment then choose Make Payment.
    • Pay Statement Balance – The amount due and the due date are displayed. Selecting Make Payment navigates to the Review Payment page to finalize.
    • Pay Off Balance – The full balance amount is displayed. Selecting Make Payment navigates to the Review Payment page to finalize.
    • Select Invoices – Specific Invoices can be chosen to pay the full amount of the Invoice. Selecting Make Payment navigates to the Select Invoices page to indicate which invoices will be paid.
    • Enter Amount – Selecting Make Payment gives the opportunity to enter a dollar amount that will automatically apply to Invoices. A breakdown of the Regular Balance and Unapplied Credit is available to review the Net Due before entering an amount.
  5. On the Payment Information page, review/edit or add payment information. Select Review Payment.
  6. Review information here including Selected Invoices (if applicable), Account Information, and Contact Information. Optionally add any Comments. Additionally, select the day for the payment to be made.
    Note: Same-day payments cannot be cancelled after submitting.
  7. Once all information has been reviewed and is accurate, select Submit Payment.
  8. After 10 minutes of inactivity on the page, a dialog box displays indicating that after 15 minutes of inactivity, the payment will be canceled and the page will be redirected to the Overview page. Choose Go To Overview to cancel out of the payment or I'm Still Here to continue with the payment.
  9. After 15 or more minutes of inactivity, a dialog box will display and the option to leave the payment and go back to the Overview page to start over.

Make a Budget Due Balance Payment

  1. Select Make a Payment at the top of the screen, choose Budget Due Balance, then select Continue.
  2. Invoices Due on or Before a selected date display with the option to view or download a PDF. Invoices Due After today's date display in the middle of the page.
  3. The Budget Due and Budget Balance amounts display at the top of the page for review. Select Make Payment.
  4. Select the checkbox for each Invoice to pay then choose Pay Selected Invoices.
  5. On the Payment Information page, review/edit or add payment information. Select Review Payment.
  6. Review information here including Selected Invoices (if applicable), Account Information, and Contact Information. Optionally add any Comments. Additionally, select the day for the payment to be made.
    Note: Same-day payments cannot be cancelled after submitting.
  7. Once all information has been reviewed and is accurate, select Submit Payment.
  8. After 10 minutes of inactivity on the page, a dialog box displays indicating that after 15 minutes of inactivity, the payment will be canceled and the page will be redirected to the Overview page. Choose Go To Overview to cancel out of the payment or I'm Still Here to continue with the payment.
  9. After 15 or more minutes of inactivity, a dialog box will display and the option to leave the payment and go back to the Overview page to start over.

Make a Prepay Payment

  1. Select Make a Payment at the top of the screen, choose Prepay Payment, then select Continue.
  2. The Prepay Balance displays in the top left and Paid Bookings display in the bottom half of the screen. Select the Eye on a Booking line item to view additional details or the Ellipsis to view or download a PDF of the Booking.
  3. In the top right, choose Select Bookings to Pay or Enter Amount to Prepay and select Make Payment.
    • Select Bookings to Pay – Specify which Bookings are to be included in the payment. Select Bookings using the checkbox then choose Pay Selected Bookings.
      Note: Discount amounts will display when applicable.
    • Enter Amount to Prepay – Enter an amount to be automatically applied to the Bookings and select Next.
  4. On the Payment Information page, review/edit or add payment information. Select Review Payment.
  5. Review information here including Selected Bookings/Prepay Amount, Account Information, and Contact Information. Optionally add any Comments.
  6. Optionally select the day for the payment to be made.
  7. Scheduled Payments will show as Pending in the Payments list. If needed, it can be cancelled by selecting the Trash Can.
    Note: Same-day payments cannot be cancelled after submitting.
  8. Once all information has been reviewed and is accurate, select Submit Payment.
  9. An email will be sent confirming a payment has been scheduled, one when the payment posts, and one if the payment fails for some reason.
  10. After 10 minutes of inactivity on the page, a dialog box displays indicating that after 15 minutes of inactivity, the payment will be canceled and the page will be redirected to the Overview page. Choose Go To Overview to cancel out of the payment or I'm Still Here to continue with the payment.
  11. After 15 or more minutes of inactivity, a dialog box will display and the option to leave the payment and go back to the Overview page to start over.